Refund policy

Return Policy

1. Our Guarantee

We offer a 30-day return policy for all our products.

2. Conditions for Returns

  • Product Quality Issues: (e.g., defective, damaged during shipping) — Full refund or reshipment provided.
  • Wrong Items/Size: Please contact us within 7 days of delivery.
  • Customer Change of Mind: Please contact us within 14 days. (Restocking fee may apply).

3. How to Return

Please contact our support team at support@traxyshop.com to obtain a Return Authorization (RA) number.

4. Refund Time

Once the return package is received and inspected, refunds will be processed within 5-7 business days.